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Why Work For Sigma?

Our greatest asset is our people

Customer Service Team Manager

CSTM-EN-W-42183
£29,000.00
£26,000 Per Annum
Permanent
Birmingham

Customer Service Team Manager

Location: Birmingham, initially working from home
Salary: £26,000 Per Annum (OTE £29,000)Bonus: Up to £300 monthly
Hours: Mon-Fri 9-5, 37.5 hrs a week


Due to increased demand our client is looking to recruit additional Customer Service Team Leaders to join their expanding call centre on a permanent contract.
 
Day to Day duties will include the following:
Support and develop your team of 8 - 12 Energy Specialists - enabling them to be their best.
Have first-line responsibility for looking after your unique and diverse customer base - ensuring customer happiness.
Be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring.
Identifying opportunities for improvement - this could be anything from team organisation or quick technology wins - any way that you think would improve the team's performance and customer experience.
Building a community of team leaders through which you can share and learn together.
Selection and training of new team members.
 
As a person you will need the following qualities and experience:
We're looking for new Team Leaders with experience of effectively leading teams and with potential to grow.
You will naturally be target driven and have excellent communication, team building, time management and people management skills.
You will ideally have experience of managing, coaching and developing a team to ensure that the highest level of service is delivered to customers and also ideally a proven track record of managing a team of agents in a call centre environment.
Ideally you will have management experience or experience at Lead Agent level as we are looking for someone with an excellent track record of achievement, who can provide key examples of past success.
You will have technical aptitude for call centre operations and experience in ensuring quality levels are exceeded within your team

SIG



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