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Why Work For Sigma?

Our greatest asset is our people

Energy Customer Service Advisor

SP Customer Service 3
£18,150 to £18,500 plus bonus of up to £150 a month after probation
Permanent
Cardiff

Energy Customer Service Advisor

£18,150 to £18,500 plus bonus of up to £150 a month after probation
Monday to Saturday - Between 8am to 8pm
Working from Home 


Day to day duties:

  • Securing payment methods and payment plans for accounts in early arrears
  • Billing queries (taking meter readings and explaining new bills to customers and how these have been produced)
  • Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can be taken to lower bill
  • Discussing customer vulnerability, priority services register and providing appropriate solutions/sign posting
  • Resolving at first contact complaints relating to billing errors, failed metering appointments etc, 
  • Gaining customer agreement for Smart meter installation and working to targets associated with this
  • Sales through service for added value aspects e.g. converting single fuel customers for dual fuel and promoted additional services such as boiler cover

As a person you will need:

  • Minimum 9months to a 1 year working within a fast paced inbound or outbound customer service focussed Energy call centre
  • Confident verbal communicator, can adapt approach to meet different customer needs Resilient, pragmatic and enjoys and environment of high expectation, high reward and enjoys being challenged
  • Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback
  • Thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely

 

SIG



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