Credit Control Team Leader

Job Title Credit Control Team Leader

Job Location: Worcester
Job Type: Full Time, Permanent
Salary: Competitive Salary (DOE)
Benefits: Full Sick Pay, Free Parking,

25 Days Holiday + Bank Holidays

About the Company:

Our client is a family-run business with a rich history of over 20 years in the industry. Based in the south of Birmingham, they pride themselves on delivering exceptional customer service and maintaining strong relationships with clients. This is an amazing opportunity to join a growing company and lead a small, dynamic team as they continue to thrive in a competitive market.

The Opportunity:

We are looking for a Credit Controller Team Leader to lead a small team of three credit controllers, overseeing their daily activities and ensuring smooth operations. You will be the first point of contact for your team, leading by example, and supporting them to achieve departmental goals. This is a fantastic opportunity to take on a leadership role in a well-established company where your efforts will be recognized and rewarded.

Key Responsibilities:

• Team Leadership: Act as the first point of contact for your team of three credit controllers, providing guidance, support, and direction.
• Daily Meetings: Attend and lead daily meetings to ensure the team is on track to meet targets, resolve any issues, and maintain productivity.
• Customer Account Queries: Handle incoming calls and emails regarding customer account queries, ensuring issues are resolved quickly and professionally.
• Reporting & Analysis: Work through accounting reports to monitor outstanding debts, track payments, and ensure effective cash flow management.
• Collaboration with Finance Companies: Work closely with external finance companies to resolve any outstanding queries and ensure smooth communication.
• Debt Recovery: Oversee the resolution of overdue accounts, working proactively to minimise bad debt.
• Target Management: Support and motivate the team to achieve both individual and team targets, reporting progress to senior management.
• Continuous Improvement: Identify and implement improvements in processes to enhance team efficiency and effectiveness.

Key Requirements:

• Proven experience in credit control, with a minimum of 2-3 years in a supervisory or leadership role.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication skills, both written and verbal.
• Ability to handle incoming customer queries and resolve issues in a calm and professional manner.
• Strong analytical skills, with experience working through accounting reports and identifying trends.
• Proven ability to work with external finance companies and stakeholders.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities.
• Ability to work independently and take initiative in a fast-paced environment.
• A positive, proactive attitude, with a focus on continuous improvement.

This is a fantastic opportunity for someone who is ready to take the next step in their career and lead a team in a supportive and family-oriented business. You will have the chance to make a real impact on the success of the team while working in a friendly, collaborative environment. If you're a motivated leader with a passion for credit control, this could be the perfect role for you.

Workforce Accountancy & Finance are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Sales & Purchase Ledger, Accounts Assistant, Bookkeeper, Credit Control, Payroll, Accountant, Finance Analysts. We are always on the lookout for the very best talent, so if you know anyone please do get in touch. 

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