Lettings Manager

Job Title - Lettings Manager
Salary: £30-40k basic salary, depending on experience, plus bonus commission potential of £3-5k
Location: Based in Leamington Spa, and surrounding areas
Contract: Full-time, permanent.

Working pattern: Monday - Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-15:00. 22 days annual leave, plus bank holidays, rising with years of service.
Reporting to: Associate Director of Operations
Responsible for: Lettings Team and performance

Purpose of the role
To run an effective, customer centric lettings function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.

Duties and responsibilities
• Creating and maintaining strong relationships with landlords, tenants and key stakeholders
• Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
• Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
• Attending and instructing lettings valuations with property market knowledge
• Oversight of onboarding new stock
• Anticipate changing business needs, develop proposals and implement them
• Supporting, empowering and guiding the team to achieve personal and branch goals
• Training and development of the lettings team
• Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
• Improving and implementing processes
• Management of escalations from landlords and tenants
• Participate in strategic planning and delivery as part of the wider management team
• Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
• Produce and present reports and commentary against targets

Key skills and experience required
Essential
• Proven experience in a lettings management or senior lettings role
• Strong knowledge of the local property market and lettings legislation
• Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
• Experienced at listings' valuation, negotiation and instructions and driving new business
• Proactive and results-driven, with a focus on delivering exceptional service.
• Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
• Proficient in using property management software and Microsoft Excel
• Flexibility to travel for the needs of the role, own car is required
Desirable
• Property management experience
• ARLA/Propertymark qualification

What we offer
• A supportive and collaborative working environment
• Competitive salary with performance-based bonuses
• Opportunities for professional development and training
• Flexibility to shape and grow the role in an ambitious and growing property management company.

M: 07350 435445   T: 01527 749923
E: lwatts@weareworkforce.co.uk

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