Sales Administrator

Job Title: Sales Administrator

Location: Redditch
Salary: £28,000 – £30,000
Hours: Monday – Thursday 8:30am – 5:30pm, Friday 8:30am – 4:00pm

We are recruiting on behalf of a well-established and growing company based in Redditch. This organisation is looking for a motivated and detail-oriented Office Administrator / Order Processor to join their sales team.

This is an excellent opportunity for someone with a people-focused attitude who thrives in a fast-paced environment and enjoys contributing to team success. The role offers long-term career progression as the company continues to grow.

Key Responsibilities

• Ensure customer satisfaction by accurately processing orders, advising on product suitability, and identifying buying patterns and sales opportunities.
• Build strong customer relationships to maintain business and identify growth opportunities, including re-engaging with lapsed or prospective clients.
• Handle a high volume of inbound calls and email inquiries, providing excellent service aligned with company values.
• Create quotations, manage pricing inquiries, and follow up on leads and quotes.
• Assist with sales activity administration and proactively seek new business opportunities.
• Respond to customer complaints professionally, ensuring satisfaction and resolution.
• Maintain accurate records of inquiries and pricing to support efficient decision-making.

What We’re Looking For

• Previous experience in an office-based sales or administrative role is essential.
• Strong computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook).
• A confident approach to working with numbers, such as pricing and quantities.
• A minimum of 5 GCSEs (A-C), including English and Maths.
• A positive, proactive attitude, with excellent attention to detail and pride in your work.

What’s On Offer

• Full-time hours: Monday – Thursday 8:30am – 5:30pm, Friday 8:30am – 4:00pm.
• Free on-site parking.
• Comprehensive job-related training provided.

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