Mobile Network Manager
Job Title: Mobile Network Manager
Location: Coventry
Closing Date for Applications: SUNDAY 19TH JANUARY 2025 (22:00 P.M.)
Hours: The basic contractual hours will be Monday - Friday, 40 hours per week. Shifts between 7:00 a.m. & 5:00 p.m. with an unpaid lunch break of half an hour.
Reward Package
- Competitive Salary
- 25 days annual leave + bank holidays
- Management Bonus
- Company Car/ Car Allowance
- Pension Scheme
- Perkbox
- Life Assurance
- Employee Assistance Program
- Training & Development Opportunities
- Free Parking
- Service Awards
Company
At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.
This means our focus is:
- Faster and agile fleet management
- Operational excellence
- Capture long term profitable customers
- United Group for stronger market leadership
- Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.
Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
We are currently recruiting for a Mobile Network Manager to join our team based at our Head Office in Coventry. Reporting to the Operations Director. Our ‘Workshop on Wheels’ service is a key component of our Strategy to offer Customer Service Excellence to our growing and established customer portfolio. Our Mobile Technician Network operates across the UK, providing M&R services at Customer locations to keep our customers Safe and, on the Road, ensuring that the vehicles we maintain and repair are compliant and Customers have the full confidence in the service we provide. The Mobile Network Manager Drives this agenda for quality, cost reduction and to enhance the VOR performance. A key role in our Management Team that ensures productivity is optimised, and that scheduled and unscheduled work is planned and reported for the business against KPI’s. The role will also have direct line management responsibility for 3 Mobile Network Controllers.
General Responsibilities
- Adhere to all statutory requirements regarding fire, health, safety, and hygiene.
- Participate in cross / multi skilled training within your department or other departments as deemed appropriate by your manager.
- carry out any reasonable instruction as directed by a manager [or Director]
- Deal with all internal and external customers in a professional and courteous manner always.
- Always maintain a high level of dress and appearance adhering to PPE where the role requires this
- Attend any training sessions as requested and adhere to all company regulations.
- From time to time, you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.
Job Specific Responsibilities and Accountabilities
Health, Safety and Environment
- Accountable for ensuring compliance throughout all locations of responsibility against the companies Health and Safety Policies and Procedures.
- To challenge inappropriate behaviours or conduct in relation to Health and Safety incidents to drive 'best practice' standards throughout the organisation.
Mobile Network
- Delivering a planned forward schedule of events for daily management.
- Communicating with internal functions to ensure customer and mobile network performance is challenged and praised when appropriate.
- Operate with a 'lean' methodology of event consolidation to ensure vehicle uptime is prioritised, placing an emphasis on value rather than cost with clear explanations.
- Provision and monitoring of KPI figures.
- Carry out any ad hoc operational duties to ensure that business KPI's are reached.
- Ensure work is loaded geographically to minimise excessive travel
Management
- Management of the team to include monthly 1:1's performance appraisals and employee relations & engagement matters (Absence and Wellbeing / Communications / Discipline & Grievance)
- Direct line management responsibilities for the Mobile Network Controllers
- Responsible for encouraging and supporting the development of all employees both within the direct and in-direct population of their remit. This involves both the organised formal development and local activities which may be required.
Key Performance Indicators
- Labour accuracy (Mobile Technician Time Recording)
- First Time Fix Rate
- Mobile Technician Productivity (Labour Hrs/Travel Time/Over time)
- WIP – Job Processing (time to final cost, close and invoice)
- Van Stock accuracy
Person Specification (Qualifications, knowledge, Skills, and Experience)
- Previous experience of managing a team of mobile technicians is essential for this role
- Technical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport law
- Experience of LCV/HGV Maintenance planning (Scheduled and Unscheduled) for a large vehicle fleet (Circa 500 events per week)
- Previous experience within a customer focused environment.
- Excellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressure.
- Ability to work independently, with an agile approach to managing the day to day challenges of high volume maintenance & repair events
- Highly skilled in use of Excel, Other Microsoft Office programmes and Computer systems that are integrated across the business.
- Excellent organisation and time-management skills.
- Excellent attention to detail.
- Excellent communication skills and the ability to deal with people at all levels