Customer Service Administrator

Job Title: Customer Service Administrator
Location: Bromsgrove
Salary: Up to £26k dependant on experience
Hours: Monday to Friday 9am-5.30pm

We are proud to be working in partnership with Gateway2Lease and due to an exciting period of growth, they are looking for a Customer Service administrator to join their busy team.
Our client is a well-established and family owned business operating as a credit brokerage in the vehicle leasing sector. They are authorised by the FCA and members of the BVRLA.
In short, they connect the finance company, the manufacturer and the supplying dealership with the aim to offer a simple and easy service.

Your role will be to process customer orders, ensuring all the correct finance documentation is in place, and the customer receives the correct vehicle whilst ensuring that any customer queries are resolved in line with SLA agreements.

What's in it for you?

• 24 days holiday plus bank holidays
• Free onsite parking
• Uniform provided
• Standard pension

Day to day duties will include the following:

• Being the first point of contact for customer, dealer or funder queries
• Ensure orders are processed as quickly as possible
• Consistently monitoring the funder systems and promptly responding to ensure there are no delays
• Maintaining regular contact with the dealership throughout the process
• Raising and processing financial contracts , ensuring accuracy of data
• Cross referencing information on the financial contract with the signed order to ensure all information is accurate
• Obtaining additional proof of ID and address information from the customer
• Identifying and chasing late admin fee payments
• Liaising with the dealership and customers to organise deliveries
• Following delivery of the vehicle, requesting information from dealership
• Being the first point of contact for any customer complaints
• Supporting the business with striving towards funder and dealer targets by ensuring the full process is completed as soon as possible

As an individual you will need the following experience:

• Previous experience within a leasing, brokerage or FCA regulated environment desirable
• Able to manage your own day to day workload
• Strong communication and interpersonal skills
• Ability to demonstrate high levels of accuracy, attention to detail and efficiency
• Strong PC skills including the use of Microsoft Outlook, Word & Excel
• Drive and focus to meet customer expectations
• Able to build relationships with customers
• Self-starter who is highly motivated and willing to learn
• Can work under pressure while delivering high quality work

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