Service Centre Coordinator

Job Reference
Salary Description
Contract Type

Job Title: Service Centre Coordinator 

Location: Coventry

Hours: Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties.  The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour.

Reward Package

  • Reward Package
  • 25 days annual leave + bank holidays
  • Pension Scheme
  • Perkbox
  • Life Assurance
  • Employee Assistance Program
  • Training & Development Opportunities
  • Free Parking
  • Service Awards


At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.

This means our focus is:

  •      Faster and agile fleet management
  •      Operational excellence
  •      Capture long term profitable customers
  •      United Group for stronger market leadership
  •      Secure our great people and our assets

We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.

Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!


We are currently recruiting for a Service Centre Coordinator to join our team based at our Head Office in Coventry. The successful candidate will be responsible for:


  • Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.
  • Undertake regular communication to all Customers as work progresses through to completion.
  • To maintain and distribute the customers dedicated spare fleet within set times.
  • To plan and schedule all events including ancillary equipment.
  • Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.
  • To ensure that all legal documentation is received and expedited accordingly.
  • To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.
  • To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
  • When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.
  • Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.
  • To ensure that either the external service provider or Fraikin attends the vehicle distress incident within agreed timescales.
  • To plan and schedule specific Customer vehicle inspection and maintenance events including ancillary equipment on behalf of the Customer.
  • To ensure that all scheduled events are carried out in line with legal and Customer O’License requirements.

 Person Specification 

  • Good standard of Education with a minimum of GCSE Maths and English or equivalent.
  • The job holder will have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.
  • Knowledge of and a background from the commercial vehicle transport industry would be advantageous.
  • Good understanding of vehicle engineering and road transport law.
  • T literate.
  • Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
  • To be flexible in attitude in providing solutions to problems.
  • Able to interact confidently with customers, suppliers, be a team player, and build credibility with same. 

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