Credit Controller

Job Reference
Salary Description
£13.00 Per hour
Contract Type
Coventry ,

Credit Controller
FTC 3-6 months
Immediate Start
Monday to Friday 37.5 hours per week
Eligible for virtual working/flexible working
£13.00 per hour
Location Coventry, CV3


Free Parking
Hybrid Working
Early Finish Fridays
Team Events

Role Purpose
The purpose of this role, through active account management is to limit the company's exposure to bad debt. This role holder will work within a team of Credit Controllers to meet monthly debt reduction targets and reduce debtor days. Reporting into (and receiving daily support from) the Credit Control Team Leader and AR Manager, you will have full end to end ownership on a mixed currency ledger and include Key Accounts. Building excellent relationships with both your internal and external customers is paramount in the success of this role.

Day to Day duties to include:

  • Reconciling the main ledger
  • Daily allocation of payments in a timely manner.
  • Allocating of credits where applicable.
  • Dealing with daily queries, i.e., copy invoices and POD's.
  • Manage release of orders to balance credit risk vs supporting business growth.
  • Ensuring invoices are uploaded in a timely manner to assist with cashflow.
  • Reconcile chargebacks and forward all necessary credits for approval.
  • Liaising with departments internally.
  • Weekly statements to customers.
  • Reducing bad debt on ledger.
  • Ensuring timely payments from customers.
  • Daily contact via email, portal, and telephone with customers.
  • Chasing overdue debt.
  • Updating systems and shared spreadsheets.
  • Taking payments over the phone from customers.
  • Ability to work unsupervised.

We are looking for someone who has

  • Experience working in Credit Control, ideally within an FMCG industry..
  • Excellent IT skills including intermediate Excel.
  • Experience in working towards targets.
  • Open to change and new ways of working.
  • Excellent customer service skills.
  • Takes prompt actions to deliver results and support the team when required.
  • Ambitious, driven and focused with a can-do attitude.
  • Excellent verbal and written communication skills.


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