Customer Service Administrator

Job Reference
Salary Description
Contract Type
Alcester ,

Job Title: Customer Service Administrator

Location: Redditch

Salary: £23,500 per annum

Hours: Monday to Friday - 9am to 5pm


Our client is a logistics service provider with over 20 years' experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.


Key Features of the job role:


  • Management of data errors
  • Where necessary integrate customer declaration files using the Inhouse System
  • Working with SAP to set-up customer accounts, ensure charging rates are correct / amended
  • Produce monthly reports used by Customer Account Managers to review with customers
  • Work with the relevant team to assist in the accurate completion of customer inventory
  • Assist customers with general queries via telephone or email
  • Work with other internal departments within the company
  • Work alongside the Customer Account Managers to maintain and develop customer accounts
  • Create new users from within existing customers / new business wins
  • Provide training to customer while they use the company app


Requirements/ ideal qualities


  • Previous experience in an office-based administration role
  • Knowledge of Microsoft software packages; Excel in particular
  • Confident telephone manner and comfortable making and receiving calls
  • Ability to proactively work independently towards shared group KPIs
  • Ability to react quickly to urgent actions that may arise
  • Have a mindset to provide excellent customer service
  • Have a desire to develop and grow personally
  • Take an active role in the team and challenge ways of working,
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