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2nd Line IT Support Technician

Job Reference
2LIST-PL-W-116288
Salary Description
£25,000.00-£30,000.00 per year
Contract Type
Permanent
Location
Bromsgrove ,
Bromsgrove
Advert
  • Manage support technical issues, including troubleshooting and resolving incidents.
  • Respond to helpdesk tickets within a timely manner, providing second line support for more complex IT issues.
  • Work with users to find a resolution for their complex IT or network issues, escalating to third-party vendors when necessary.
  • Become our "Solutions Expert" for our cloud-based CRM and Financial software solutions.
  • Configure, install, and maintain end-user software and hardware
  • Perform preventative maintenance, including checking of workstations, printers, and peripherals
  • To provide support for remote sites and international partners as needed
  • Work closely with the existing IT team to ensure the efficient delivery of the IT function
  • To take an active role in technical projects, including introducing new technologies into the business
  • To document procedures relating to desktop configurations and IT processes.
  • Maintain our centrally managed antivirus software and act on any notifications in a timely manner.
  • Maintain our centrally managed patch management system.
  • Handle confidential information with the utmost integrity.
  • Maintain and monitor our backup systems

Knowledge:

  • CRM and ERP software solutions
  • Server Administrative Tools (Active Directory, Group Policy)
  • Microsoft Windows 10 and 11
  • Firewalls & Switches
  • Networking protocols (TCP/IP, DNS, DHCP and VLAN) and VPN Systems
  • Antivirus
  • Mobile Device Management
  • VMWare
  • Server Hardware Maintenance
  • Asset Management maintenance

Skills:

  • High level of technical in experience gained in hands-on-role
  • Excellent communication (written and verbal) skills
  • Work independently in a demanding environment
  • Good time management and prioritisation
  • Ability to document procedures clearly and systematically
  • Ability to communicate effectively with members of staff at all levels
  • Excellent customer service skills
  • Analytic and detail oriented
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