Customer Service Advisor

Job Reference
Salary Description
£11.44 per hour
Contract Type
Temp to Perm
Erdington ,

Job Title: Customer Service Advisor
Location: Erdington
Salary: £22,308
Hours: Monday to Sunday - hours between 8am - 7pm, Working 5 out of 7 days

Our client, who continues to make a strong identity within the fashion industry, are currently recruiting for confident and passionate individuals, to join their customer service team. This is a fully office-based role.

What's in it for you?

• 22 days holiday plus bank holidays increasing after 2 years' service
• Purchased holiday scheme following 2 years' service
• 50% discount on clothes
• Healthy cash plan available
• Workplace pension

Day to Day duties will include the following:

• Answer Inbound Calls
• Placing customer orders over the telephone
• Respond to Customer emails
• Handle customer complaints
• To ensure correct information is always given to customers and stores regarding orders, queries, and complaints
• To support the Customer Service Team Leader, where required
• Always uphold Data Protection

As a person you will need the following qualities and experience:

• Previous experience within a similar role
• Excellent communication skills
• Strong IT skills and knowledge of Excel, Word etc
• Able to multitask and work in a fast-paced and high volume environment
• Ability to work under pressure

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