Customer Service Executive

Job Reference
Salary Description
Up to £26,000 per annum
Contract Type
Bromsgrove ,

Job Title: Customer Service Executive
Location: Bromsgrove - B60
Salary: Up to £26,000 Per Annum
Hours: Monday to Friday 9am-5.30pm
Contract: Permanent

We are proud to be working in partnership with Gateway2Lease and due to an exciting period of growth, are looking for a Customer Service Executive to join their busy team.

Our client is a well-established and family-owned business operating as a credit brokerage in the vehicle leasing sector. They are authorised by the FCA and members of the BVRLA.

In short, they connect the finance company, the manufacturer, and the supplying dealership with the aim to offer a simple and easy service.

You will be responsible for managing your own day-to-day workload in line with the customer service department service level agreements (SLA's)

What's in it for you?

* 24 days holiday plus bank holidays
* Free onsite parking
* Uniform provided
* Standard pension

Day to day duties will include the following:

• Ensuring all customers are responded to in a timely and professional manner
• Maintaining relationships with dealers, funders, and other external contacts
• Understanding the products and services to make sure you can advise, action and handle customer queries
• Always providing excellent customer service standards
• Logging customer complaints efficiently and accurately
• Working as part of a team to cover other members where required or requested
• Accurately updating and maintaining the company CRM system
• Remaining FCA compliant, and treating customers fairly whilst adhering to GDPR guidelines

As an individual you will need the following skills and experience:

• Previous customer service experience
• High levels of accuracy, attention to detail and efficiency
• Strong Computer skills - Microsoft Outlook, Word, and Excel
• Excellent communication and interpersonal skills
• Ability to problem solve and multi-tasking
• Ability to use your own initiative
• Ability to work under pressure
• Excellent Organisational skills and time management
• Mathematics & English GCSE at Grade C or above

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