Customer Service Administrator

Job Reference
CSA-CFL-W-112470
Salary Description
000000
Contract Type
Permanent
Location
Studley
Advert

Job Title: Customer Service Administrator
Location: Redditch
Hours: Monday to Friday - 9am to 5pm

Our client is a logistics service provider with over 20 years' experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.

Key Features of the job role:

• Management of data errors
• Where necessary integrate customer declaration files using the Inhouse System
• Working with SAP to set-up customer accounts, ensure charging rates are correct / amended
• Produce monthly reports used by Customer Account Managers to review with customers
• Work with the relevant team to assist in the accurate completion of customer inventory
• Assist customers with general queries via telephone or email
• Work with other internal departments within the company
• Work alongside the Customer Account Managers to maintain and develop customer accounts
• Create new users from within existing customers / new business wins
• Provide training to customer while they use the company app

Requirements/ ideal qualities

• Previous experience in an office-based administration role
• Knowledge of Microsoft software packages; Excel in particular
• Confident telephone manner and comfortable making and receiving calls
• Ability to proactively work independently towards shared group KPIs
• Ability to react quickly to urgent actions that may arise
• Have a mindset to provide excellent customer service
• Have a desire to develop and grow personally
• Take an active role in the team and challenge ways of working,

We use cookies to give you the best online experience. You can see how we use cookies here..    Ok, I got this
We're working on it!

It'll be ready in a jiffy...