IT Technician

Job Reference
Salary Description
£25k-£35k D.O.E.
Contract Type
Aldershot ,

IT Support Technician

£25,000-£35,000 D.O.E.

Monday-Thursday 08:00-17:00 / Friday 07:00-13:00


Experience with Office365 required

Main Purpose of Job:

  • You will be the first point of contact for assistance, will manage level 2 and level 3 support matters, and support IT related projects.

Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process
  • Escalate issues to the IT Manager as needed
  • Document and maintain the IT Department knowledge base
  • Install appropriate software and operating systems and deploy company computers
  • Assist with other departmental duties as needed, including, but not limited to - wiring and infrastructure, new employee access and account permissions, user terminations, etc. Support IT Projects and own projects within candidate's skillset
  • Adhere to the company’s health and safety requirements and complete training as required

Job Specifications:

  • BSc/BA in IT, Computer Sciences, or relevant field preferred, but motivated individuals are encouraged to apply
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Highly motivated and adaptable with aptitude to develop in the role
  • Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered. Be a professional with strong work ethic.
  • Comfortable working as part of a team and independently, and at all levels of the organisation.

Workforce Professional are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the country.

We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs,and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.


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