Customer Service Advisor

Job Reference
Salary Description
£10.42phr plus monthly bonus
Contract Type
Droitwich ,

Job title: Customer Service Advisor
Location: Droitwich
Salary: £10.42phr plus monthly bonus
Hours: Flexible Monday - Friday Rotating shifts
Contract: Permanent 

35h: 09:00 - 17:00 / 11:00 - 19:00 (Weekly Rotating).
25 h: 09:00 - 14:00 / 14:00 - 19:00 (weekly rotating).
30h: 09:00 - 15:00 / 13:00 - 19:00 (weekly rotating).

Two weekend days per month required

Day to Day Responsibilities:

• Answer incoming calls and convert them into appointments that meet company criteria.
• Ensure customer data is accurate, relevant information is in the correct fields, and customers are informed of appointment details.
• Forward appointment lead sheets and quotation requests to Sales Coordinator unless appointments are self-confirmed.
• Manage unconverted leads appropriately using the computer system.
• Promptly contact and reschedule appointments with customers.
• Immediately pass customer appointment cancellation requests to the relevant Sales Coordinator.
• Handle calls from existing customers, gather details of their queries, and address them accordingly.
• Collaborate with Admin Support/Contact Centre Manager to resolve queries or problems.
• Contribute to outstanding customer service delivery.
• Perform any other necessary duties.

Key requirements:

• B2C Telemarketing and call centre experience
• Target driven and self-motivated.
• Proven track record of achieving targets.
• Good listener, resilient with a strong focus on empathy and integrity.
• Excellent telephone and computer skills, such as office applications, emails and CRM systems.


Meet The Team

It’s our superb team that continue to drive the success of Workforce…

Work @ Workforce

We invest in our people and provide excellent rewards and perks. Experience in recruitment is not necessarily a must-have. The right attitude is what matters most. Find out more…

News & Insights

Catch up with our news and industry insights here…

Hidden Labour Exploitation

We work closely with all our customers, the police and other organisations to ensure we identify and protect people who may be being exploited and/or trafficked. Find out more…

About Us

Staffing & Recruitment solutions across the UK.

Every year we recruit and provide thousands of first-rate, productive workers to over 700 businesses – from SMEs to PLCs – covering a wide variety of positions from manual handling to C-Suite level.

Find out more

Industrial & Warehouse

For all your Warehouse & Factory roles including: Warehouse Operatives, Pickers & Packers, Assembly Operatives, General Labour, FLT drivers etc…

Driving & Logistics

For all your Driving roles including: Class 1, Class 2, 7.5 tonne, van drivers, delivery drivers etc…

Manufacturing & Engineering

For all your Manufacturing roles including: Welders, Press Brake Operators, Paint Sprayers, Mechanical Assemblers, CNC Operators etc…



For Food Manufacturing roles including: Production Operatives, Food Packers, Filling Operatives, Machine Operators, Quality Supervisors etc…



For Professional roles inc: Accounts & Finance, Call Centre, Customer Service, Legal, HR, Manufacturing, Engineers, Quality, Sales, Supply Chain etc…






Flexible Temporary Staffing

Fill and flex your workforce almost instantly with daily demand…

Onsite Managed Workforce

Combine Flexible Temp Staffing with a dedicated WF account team onsite…

Flat Fee Staffing

Recruit perm staff at a flat-fee per-hire, with staged payments for reduced risk…

iHire - Hiring power

Hiring power to make your recruiting easier, quicker and cost (much!) less…

Permanent Recruitment

Search, Retained and Contingent recruitment for first-class hires at all levels…

Brilliant Recruitment

Can-do workforce solutions. For whatever happens.

Our mission is to deliver real, demonstrable cost savings to employers while ensuring you always have the quantity and quality of staff you need at any one time – from a single individual to hundreds of people.

Find out more

Case studies

Recent examples of how we help you cut Cost-Per-Hire and Time-To-Hire…

Employer reviews

See what other employers say about working with Workforce…

Working with you

You can expect the highest level of results AND customer service…

Online inductions

Avoid staff downtime by letting us help new starts hit the ground running…

eLearning Courses

Our online training courses that boost your workforce productivity…

Staffing Platform

Total workforce management. Zero aggravation.

Fill and flex your shifts in seconds using our unique “Staffing Platform” recruitment tech and “Shftr” our integrated mobile app for workers. Managing every aspect of your workforce has never been so easy.

Find out more

We use cookies to give you the best online experience. You can see how we use cookies here..    Ok, I got this
We're working on it!

It'll be ready in a jiffy...